Umeme Limited is Uganda’s main electricity distribution company, distributing 97 percent of all electricity used in the country. Umeme is listed on the Uganda Securities Exchange and cross listed on the Nairobi Securities Exchange.

Umeme has partnered with AMSCO to design and deliver a customer service and excellence training programme for its client-facing employees. The different customer service teams include Call Centre Teams, Service Centre Teams, Technical Teams and Supervisors.

It is no longer a competitive advantage for you to have great customer service. The pace of your business, the competition you face, and the 24/7 feedback available today require employees to constantly ask, “How do I impact the customer in my role?” The answer to this question defines your customers’ experience – their customer journey. The new competitive advantage lies with employees striving to improve that journey; this goes well beyond customer service.